Privacy Policy

Last updated: June 20, 2026

Porchlight ("Porchlight," "we," "us," or "our") provides an AI-assisted SMS maintenance concierge that helps self-managing landlords receive, triage, and resolve property maintenance requests from their residents. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.

This Policy applies to landlords who hold a Porchlight account ("Landlords") and to residents who interact with Porchlight by text message ("Residents"). By using Porchlight, you agree to the practices described here.

Mobile Opt-In Data and Phone Numbers Are Never Sold or Shared

We do not sell, rent, lease, or otherwise share mobile opt-in data, SMS consent, or phone numbers with third parties for their own marketing or any other independent purpose. Mobile opt-in information and consent are never shared with any third party, and phone numbers are used solely to operate the Porchlight maintenance service.

The only parties that ever process phone numbers are the service providers ("subprocessors") that help us deliver the messaging and maintenance service itself, and they may use that data only to perform services for Porchlight under contract — never for their own purposes. No mobile information is shared with any third party or affiliate for marketing or promotional purposes.

For details on how SMS messaging and consent work, see our SMS Terms.

Information We Collect

• Landlord account information. Name, email, phone number, business or property details, login credentials, and account settings.
• Resident contact information. Resident name and mobile phone number, and the property or unit a Resident is associated with.
• Maintenance messages and media. The content of SMS messages exchanged through the service, including maintenance issues Residents describe and any photos they send.
• Usage and billing information. Logs of how the service is used (message timestamps, triage outcomes, dispatch activity), device/connection metadata, and billing information processed through our payment provider. Full card numbers are handled by our payment processor and are not stored by Porchlight.

How We Use Information

We use the information we collect to: receive, triage, and route maintenance requests (including bilingual EN/ES AI triage); operate our deterministic safety layer (which detects potential emergencies and sends scripts directing users to call 911); dispatch and coordinate contractors; send and receive necessary SMS; provide, maintain, secure, and improve the service; process billing; communicate about the account; and comply with legal obligations.

AI processing note. Message content is processed by our AI provider to perform triage and generate responses. This is not used to sell or market to you. The safety layer that detects emergencies operates deterministically and independently of the AI model.

Subprocessors

None of these subprocessors is authorized to use phone numbers or mobile opt-in data for their own purposes.

Data Retention

We retain account and maintenance records while a Landlord's account is active and for a reasonable period afterward for recordkeeping, dispute resolution, and legal compliance. Message content and photos are retained to maintain maintenance history, subject to deletion requests. Billing records are retained as required by law. You may request earlier deletion (below).

Your Privacy Rights

Depending on where you live, you may have rights under the CCPA/CPRA and other U.S. state privacy laws, including the right to access/know, delete, correct, and non-discrimination. Because we do not sell or share personal information for cross-context behavioral advertising or any third-party purpose, no "opt out of sale/sharing" is needed.

Delete my data. Porchlight provides a working "delete my data" flow. Landlords can request deletion from account settings; Residents or Landlords may also email privacy@porchlightmanagement.app. Residents can stop messages anytime by replying STOP (see SMS Terms). We verify and process valid requests as required by law and will not discriminate against you for exercising any right.

How We Protect Information

• Row-Level Security (RLS) so users access only data they are authorized to see.
• Encryption in transit (TLS/HTTPS).
• Secrets management — API keys stored as protected environment secrets, never in client code or public repositories.
• Access controls, authentication, and monitoring.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Porchlight is not directed to children under 13, and we do not knowingly collect their personal information.

International Users

Porchlight is operated in the United States. If you access it from outside the U.S., your information will be processed in the U.S. and other countries where our subprocessors operate.

Changes to This Policy

We may update this Policy. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice.

Contact Us

• Privacy: privacy@porchlightmanagement.app
• Support: support@porchlightmanagement.app

Porchlight Management LLC