Porchlight SMS / Messaging Terms
Last updated: June 20, 2026
These SMS / Messaging Terms ("SMS Terms") govern your participation in the Porchlight text messaging program (the "Program"). By opting in, you agree to these SMS Terms. They supplement our Privacy Policy and Terms of Service.
Program Description
Porchlight is an AI-assisted SMS maintenance concierge for self-managing landlords. Residents text a maintenance issue to a dedicated Porchlight number, our AI triages it bilingually (English and Spanish), and we help coordinate and dispatch contractors. Messages relate only to property maintenance — reporting an issue, triage questions and updates, scheduling, contractor coordination, and related service notifications. The Program does not send marketing or promotional messages.
How to Opt In
You can enroll in one of two ways:
- Lease addendum. You provide written consent through a lease addendum collected by your landlord; or
- Text-in double opt-in. You text the Porchlight maintenance number and reply YES to the welcome message we send in response.
Our welcome message confirms enrollment and notes that message and data rates may apply, that message frequency varies, and that you can reply STOP to opt out or HELP for help.
Your Mobile Information Is Never Shared
We do not sell, rent, lease, or otherwise share mobile opt-in data, SMS consent, or phone numbers with third parties for their own marketing or for any other independent purpose. Mobile opt-in information and consent are never shared with any third party or affiliate for marketing or promotional purposes, and phone numbers are used solely to operate the Porchlight maintenance service. The only parties that ever process them are the service providers (subprocessors) that help deliver the messaging service itself, under contract and never for their own purposes — see the Privacy Policy.
Message Frequency
Message frequency varies and depends on your interactions with the Program — you will generally receive messages only when there is activity related to a maintenance request.
Message and Data Rates
Message and data rates may apply. Porchlight does not charge a fee to participate, but your mobile carrier's standard rates may apply. Contact your carrier for plan details.
Opt Out — STOP
Cancel at any time by texting STOP to the Porchlight maintenance number. After you send STOP, we will honor your request and stop sending Program messages, and may send a single confirmation. To rejoin, opt in again using one of the methods above.
Help — HELP
For help or more information, text HELP to the Porchlight number, or reach us at privacy@porchlightmanagement.app.
Keywords
| Keyword | Action |
|---|---|
| YES | Confirm enrollment in response to the welcome message |
| STOP | Opt out of the Program (cancellation) |
| HELP | Request help and program information |
Supported Carriers
The Program is available on most major U.S. carriers; carriers are not liable for delayed or undelivered messages. Carrier support may change without notice.
Consent Is Not a Condition
Your consent to receive Program messages is not a condition of any purchase or of any tenancy, lease, or service.
Privacy — Never Sold or Shared
Mobile opt-in data and phone numbers are never sold or shared with third parties or affiliates for their own marketing purposes. We use your mobile information only to operate the Program, as described in our Privacy Policy.
Changes to These SMS Terms
We may update these SMS Terms; the "Last updated" date reflects the most recent revision. Continued participation after an update constitutes acceptance.
Contact
privacy@porchlightmanagement.app or legal@porchlightmanagement.app.