Porchlight Terms of Service
Last updated: June 20, 2026
These Terms of Service ("Terms") govern your access to and use of Porchlight ("Service," "we," "us"), an AI-assisted SMS maintenance concierge for self-managing landlords. By creating an account, subscribing, or using the Service, you ("you," "Landlord") agree to these Terms. If you do not agree, do not use the Service. Porchlight is operated by Porchlight Management LLC. Contact: legal@porchlightmanagement.app.
1. AI and Emergency Disclaimer (Please Read Carefully)
PORCHLIGHT IS NOT AN EMERGENCY SERVICE AND IS NOT A SUBSTITUTE FOR 911 OR ANY EMERGENCY RESPONSE SERVICE.
Porchlight uses automated artificial intelligence (AI) to receive and triage maintenance messages by SMS. It is a software tool only; it does not provide emergency, medical, fire, police, or first-responder services and cannot dispatch emergency personnel.
For any life-threatening emergency, fire, gas leak, medical emergency, crime in progress, or imminent risk to health, safety, or property, you and your residents must immediately call 911 (or your local emergency number). Do not rely on Porchlight, SMS, or any automated response in an emergency.
While Porchlight includes a safety layer designed to detect certain emergency keywords and send scripts directing users to call 911, this feature is automated, may fail, may be delayed or unavailable, and may not detect every emergency. You must not depend on it. You agree to communicate this disclaimer to your residents.
2. The Service
Porchlight provides a Twilio-powered SMS number through which Residents report maintenance issues; Claude (Anthropic) triages bilingually (EN/ES), applies a deterministic safety layer, and helps facilitate contractor dispatch. The Landlord is the paid subscriber; Residents are end users. Porchlight is a communication and coordination tool — not a property manager, contractor, or licensed professional — and does not perform, supervise, warrant, or guarantee any maintenance or repair work.
3. AI Triage Risk and Allocation of Responsibility
You acknowledge and agree that: the AI may produce inaccurate, incomplete, mistranslated, or inappropriate output and may misclassify urgency (including an emergency as non-urgent); Porchlight does not guarantee any response time, dispatch time, repair, resolution, message delivery, or outcome; and you remain solely responsible for your property, maintenance and repair decisions, habitability and legal obligations to Residents, selecting/overseeing contractors, and responding to emergencies. You should independently review AI output before relying on it.
4. Resident Consent, TCPA, and Legal Compliance
You are solely responsible for obtaining and maintaining all legally required consents from Residents before any SMS is sent (including any express written consent required under the Telephone Consumer Protection Act ("TCPA") and applicable laws and carrier requirements), providing required disclosures, honoring opt-outs, and maintaining consent records. You represent and warrant you have obtained such consents and have authority to enroll each Resident phone number you provide.
5. Accounts
Provide accurate information, safeguard your credentials, and remain responsible for activity under your account. You must be at least 18 and have authority to bind any entity you represent.
6. Acceptable Use
Your use is subject to the Acceptable Use Policy, incorporated by reference. Violation may result in suspension or termination.
7. Subscription, Billing, and Cancellation
Access requires a paid subscription; fees and plan details are shown at purchase. Payments are processed by Stripe; you authorize recurring charges. Subscriptions auto-renew at the then-current rate until cancelled. You may cancel anytime via your account or support@porchlightmanagement.app, effective at the end of the current period. Except where required by law, fees are non-refundable and not prorated. Fees are exclusive of taxes; we may change pricing prospectively with notice.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant the Service (including the AI, safety layer, and SMS delivery) will be uninterrupted, timely, secure, accurate, error-free, or available.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PORCHLIGHT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, PERSONAL INJURY, OR PROPERTY DAMAGE ARISING FROM ANY EMERGENCY, DELAYED OR FAILED MESSAGE DELIVERY, AI ERROR OR UNAVAILABILITY, OR RELIANCE ON THE SERVICE, under any theory, even if advised of the possibility. OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some may not apply to you.
10. Indemnification
You agree to indemnify, defend, and hold harmless Porchlight and its officers, directors, employees, agents, suppliers, and licensors from any claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your failure to obtain valid Resident SMS consent or comply with the TCPA or other law or carrier requirement; (c) your maintenance, repair, habitability, or other decisions and your relationships with Residents and contractors; (d) content or phone numbers you submit; (e) your violation of these Terms or the AUP; and (f) any Resident or third-party claim arising from your use.
11. Termination
You may cancel anytime. We may suspend or terminate access, with or without notice, for violations, non-payment, risk/legal exposure, or service discontinuation. Disclaimers, limitation of liability, indemnification, and governing law survive termination.
12. Changes to These Terms
We may modify these Terms; for material changes we will provide reasonable notice. Continued use after changes take effect constitutes acceptance.
13. Governing Law and Disputes
These Terms are governed by the laws of [GOVERNING LAW PLACEHOLDER], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in [VENUE PLACEHOLDER], except where prohibited.
14. Miscellaneous
These Terms, with the AUP and plan details, are the entire agreement regarding the Service. If any provision is unenforceable, the rest remain in effect. You may not assign without our consent; we may assign in a merger, acquisition, or sale of assets.
15. Contact
Terms: legal@porchlightmanagement.app · Support: support@porchlightmanagement.app